topic Re: Paper bill in Account & Billing

Paper bill

Kie4 — Sat, 15 Feb 2025 13:31:19 GMT

Hello,

I've recently switched to EE from Sky. They had promised to pay my switching costs. They require three things to be visible on my bill...

1. My name

2. The termination charge

3. The disconnection date

Fairly standard, no? Except, when I log on to my broadband bill at Sky (I am paperless) there is no bill that shows all this information.

So my question is, how can I request from Sky either a mobile visible copy which I can print/screenshot or a paper bill to be sent to my address?

TIA

Re: Paper bill

PandJ2020 — Sat, 15 Feb 2025 13:33:25 GMT

Short answer, they don't.

Any paper bill will be chargeable and doesn't show anymore information than the online one.

The issue seems to be with EE...

Re: Paper bill

Mark39 — Sat, 15 Feb 2025 13:33:43 GMT

You can print one yourself, if you download the pdf version on your bill. The option is on the billing page. Sky bills usually don't specify a 'termination charge'.

Re: Paper bill

caesarome — Sat, 15 Feb 2025 13:37:57 GMT

@Kie4

You can print out your bill here after downloading it as a pdf file. It will be the same as any sent via the post:

https://www.sky.com/bill/tv-broadband-talk

Re: Paper bill

Kie4 — Sat, 15 Feb 2025 13:53:30 GMT

You guys have been super helpful. If Sky themselves were like this I probably wouldn't have left! Cheers

Re: Paper bill

Niamh15 — Wed, 26 Mar 2025 13:05:24 GMT

How do you download your bill as a PDF file

Re: Paper bill

caesarome — Wed, 26 Mar 2025 13:09:23 GMT

@caesarome wrote:
You can print out your bill here after downloading it as a pdf file. It will be the same as any sent via the post:

https://www.sky.com/bill/tv-broadband-talk