topic Return of hub in Account & Billing

Return of hub

AngelaSmith — Tue, 25 Mar 2025 08:28:41 GMT

I've already returned my hub & have proof of posting

Re: Return of hub

Daniel0210 — Tue, 25 Mar 2025 08:31:36 GMT

Are Sky sending you reminders for it?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. If you want we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Return of hub

AngelaSmith — Sat, 29 Mar 2025 08:04:46 GMT

Thank you for your reply. Thankfully I have proof of posting 😁

Re: Return of hub

Daniel0210 — Sat, 29 Mar 2025 08:11:25 GMT

@AngelaSmith
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return of hub

AngelaSmith — Sat, 29 Mar 2025 08:35:52 GMT

Thank you Daniel. You have been most helpful

Re: Return of hub

Tom-W19 — Sat, 29 Mar 2025 08:53:57 GMT

Thanks for escalating. We've sent an invite to @AngelaSmith.