topic Re: Fraud in Account & Billing

Fraud

Jonathan72 — Sun, 23 Mar 2025 07:26:17 GMT

I have just received a bill for a sky mobile phone that is in arrears. I did not open this account what should I do?

Re: Fraud

Daniel0210 — Sun, 23 Mar 2025 07:51:47 GMT

@Jonathan72

Any history to this? Are you a Sky customer? Were you sent a device "in error" that you were then asked to "return"?

Re: Fraud

Jonathan72 — Sun, 23 Mar 2025 08:36:25 GMT

No history this is the first contact I have had from Sky. I used to have Sky about 5 or 6 years ago. There have recently been attempts via Three and EE to open accounts in my name and I believe this is a similar attempted fraud. The fraudsters clearly have my address and enough of my history to open these accounts but this attempt is fraudulent. Who do I get the information in the letters to. So that Sky can block the account and investigate and take action against the perpetrators. I blocked the DDs to three and EE via my bank. I do not remember specifically if any attempt at a Sky Mobile Direct Debit was made on or around 26/01/2025 when it says the account was opened.

Re: Fraud

caesarome — Sun, 23 Mar 2025 09:41:35 GMT

@Jonathan72

Sky has an article about this here as this does appear similar to this (although you haven't said you received a device):

https://www.sky.com/help/articles/account-takeover

You will need to get in contact with them, there are links at the bottpm of this link to help you with this.

Re: Fraud

peter-marlow+1966 — Sun, 23 Mar 2025 10:16:02 GMT

You should ring sky right now and report this

Re: Fraud

Jonathan72 — Sun, 23 Mar 2025 10:20:20 GMT

Unfortunately I don't have a sky mobile number to enter. How can I get in touch when that is the case?

Re: Fraud

peter-marlow+1966 — Sun, 23 Mar 2025 10:25:49 GMT

I would also if you haven't already contact the police about all this, looks like you may be a victim of identity theft

Re: Fraud

Invisiblename — Sun, 23 Mar 2025 10:40:31 GMT

Numbers available via this link

https://www.sky.com/help/home

Re: Fraud

Jonathan72 — Sun, 23 Mar 2025 13:34:40 GMT

Thanks I think I had better. I did get in touch with SKy by phone.