topic Re: Renegotiating my Sky contract in Account & Billing

Renegotiating my Sky contract

Middleglebe — Sun, 23 Mar 2025 10:24:53 GMT

Almost impossible to get to talk to a Sky customer Service agent.....As I cannot seem to be able to renegotiate my contract by calling a phone number as this area does not seem to exist on your website, I re-send this request to you.

This is notice that you need to respond and NOT renew my contract without agreement from me on the terms of my new contract...IF I decide to do so because at the moment I'm tempted to go elsewhere.

Please either email me or phone on one of the two numbers below.

23/03/2025

Re: Renegotiating my Sky contract

daveNOS — Sun, 23 Mar 2025 10:29:01 GMT

@Middleglebe You are not contacting Sky customer service here, you have to call to renegotiate/renew your contract or cancel/ not renew. No one here can assist further as we are just fellow customers.

Re: Renegotiating my Sky contract

Daniel0210 — Sun, 23 Mar 2025 10:29:13 GMT

@Middleglebe
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky won't contact you as a result of posting on here. There's no reason why you can't get through on the phone although there may be a wait.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Renegotiating my Sky contract

Mark39 — Sun, 23 Mar 2025 10:40:05 GMT

@Middleglebe wrote:

.
This is notice that you need to respond and NOT renew my contract without agreement from me on the terms of my new contract...IF I decide to do so because at the moment I'm tempted to go elsewhere.

Be aware that if you don't contact Sky to renegotiate or cancel, your contract will continue subject to 31 days notice, at full list price.

Re: Renegotiating my Sky contract

peter-marlow+1966 — Sun, 23 Mar 2025 11:18:51 GMT

Phone sky and ask to speak to the retention team they will look at your package and give you some discounts i did this at the end of last month and got £50 discount on my tv package a month for 2 yeas and £19 a month off my broadband for 2 years I have sky glass the full package including things like whole home ad skipping uhd and dolby atmos sports, cinema, kids, the works now paying £70 a month instead of £120 a month, i also have gigafast broadband 900mps should be paying £59 a month but for the next 2 years i am paying £43 a month you can see the savings I have made and yes they do include the April price increases for this year, hope this helps

Re: Renegotiating my Sky contract

PandJ2020 — Sun, 23 Mar 2025 11:24:00 GMT

@Mark39 wrote:
@Middleglebe wrote:

.
This is notice that you need to respond and NOT renew my contract without agreement from me on the terms of my new contract...IF I decide to do so because at the moment I'm tempted to go elsewhere.
Be aware that if you don't contact Sky to renegotiate or cancel, your contract will continue subject to 31 days notice, at full list price.

Indeed. This is why I don't like the phrase 'in contract'. It simply means you have discounts, aka 'minimum term'.

If you do 'nothing' then the contract continues, as noted, at full list price until such time you do take action. (And cancelling payments will only cause you issues)