topic Re: Moving House in Account & Billing

Moving House

RLG59RD — Sun, 23 Mar 2025 09:33:52 GMT

I have just informed Sky that I will be moving house. I have been able to upgrade my Broadband and was told that because I was moving house, I would be treated like a new customer (with new contract etc). On my phone there is an offer of 900mbs for £39, 24 month contract, I've just got a new contract of 24 months, 300mbs for £40?

I don't understand why I was not offered the 900mb offer?

Regards

Rob

Re: Moving House

caesarome — Sun, 23 Mar 2025 09:35:16 GMT

@RLG59RD wrote:

I don't understand why I was not offered the 900mb offer?

I take it you called Sky to arrange the home move, if you did then did you ask them about this ?

Re: Moving House

RLG59RD — Sun, 23 Mar 2025 09:45:24 GMT

Good Morning, thanks for the reply.

I rang on Wednesday last week to inform of the move and was only offered the £40, 24 month 300mb deal. I have only seen the £39 deal this morning?

Regards

Rob

Re: Moving House

caesarome — Sun, 23 Mar 2025 09:50:04 GMT

@RLG59RD

You could try calling them again to see if they can change it for you as it has to be worth a try ?

Re: Moving House

RLG59RD — Sun, 23 Mar 2025 09:53:00 GMT

When I called on Wednesday, the Sky pecialist did say that I would be treated as a new customer with moving house - new contract etc. So, with that being said, I presume that the £39 offer I could/should be able to get?

Regards

Rob

Re: Moving House

caesarome — Sun, 23 Mar 2025 09:57:54 GMT

When you move home you do start a new broadband contract as it has to be cancelled at your previous address and then activated at your new home so I can't see why they wouldn't offer this to you so let us know how you get on.

Re: Moving House

RLG59RD — Sun, 23 Mar 2025 10:00:39 GMT

Thanks for all your help, much appreciated. I will contact Sky again tomorrow and let you know how I go on.

Regards

Rob

Re: Moving House

peter-marlow+1966 — Sun, 23 Mar 2025 10:23:32 GMT

The gigafast broadband 900mps is full fibre to the property, it may not be available yet at your new property, you can check this by putting the new post code in a sreach engine

Re: Moving House

RLG59RD — Sun, 23 Mar 2025 16:52:05 GMT

Thanks for that, much appreciated

Regards

Rob

Re: Moving House

RLG59RD — Thu, 27 Mar 2025 23:14:11 GMT

Good Evening,

Update - I contacted and messaged with a chap from Sky who said there was nothing that could be done to apply the offer I had be quoted without cancelling my order and delaying the installation of my services. I complaineed that this was ridiculous as nothing had been installed and nobody had actually attended at my house and there was over six days before anything was due to happen. He would not budge and I am stuck with the 300mb service for £40 instead of the Gigafast for £39!

This is completely unfair, I'm supposed to be treated as a new customer? It would only be setting up at Gigafast at the exchange, the line would be the sameto the property?

Regards

Rob

Re: Moving House

RLG59RD — Thu, 27 Mar 2025 23:15:48 GMT

"I've been done over like a kipper!"

Regards

Rob

Re: Moving House

peter-marlow+1966 — Fri, 28 Mar 2025 06:08:56 GMT

That guy just could not be bothered by the sounds of things, i know this was January last year but i originally asked for full fibre to the property to be fitted at 500mps, as i was changing from normal broadband as full fibre had become available in my area, anyway before it had been fitted on the 17th of January last year i phoned sky spoke to someone in the broadband department and got the order changed to gigafast broadband so it should be able to be done. Hope this helps you

Re: Moving House

RLG59RD — Fri, 28 Mar 2025 06:24:49 GMT

Good Morning,

Thanks for the reply, is there anybody on here that could help with my dilema? Is there anybody with numbers, contacts, would really appreciate the help? I have been a Sky customer for nearly 40 years and feel I have been ripped off with this despite being a long standing customer?

Regards

Rob