topic Re: Unable to access billing and accounting in Account & Billing

Unable to access billing and accounting

Arthur27 — Sat, 22 Mar 2025 13:08:07 GMT

I am unable to view my bills and payments online. It comes up as a restricted area. Any ideas please?

Re: Unable to access billing and accounting

caesarome — Sat, 22 Mar 2025 13:13:03 GMT

@Arthur27

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If it is are you trying to sign in using your main primary Sky ID ?

Re: Unable to access billing and accounting

Taz1940 — Mon, 24 Mar 2025 10:12:29 GMT

@Arthur 27 have you got a smartphone? If you have, download the My Sky app. It's a lot simpler & easier on there. The bills & payments section is clearly listed & if you click on the category, your bills & payments are shown clearly.

Hope this helps.