https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4942707#M250092 <P>I've gone on to get cinema tickets and it has knocked me off VIP for some reason, it says to get rewards but then doesn't take me any further, ive been a customer for 18 years so not sure what's happening anybody got any clues? Thanks</P> Sat, 22 Mar 2025 07:38:53 GMT Carolm4 2025-03-22T07:38:53Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4942707#M250092 <P>I've gone on to get cinema tickets and it has knocked me off VIP for some reason, it says to get rewards but then doesn't take me any further, ive been a customer for 18 years so not sure what's happening anybody got any clues? Thanks</P> Sat, 22 Mar 2025 07:38:53 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4942707#M250092 Carolm4 2025-03-22T07:38:53Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4942794#M250097 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4358315">@Carolm4</a>&nbsp;</P> <P>What happens if you delete then install the app again and also check to see if there are no updates for it ?</P> Sat, 22 Mar 2025 10:09:21 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4942794#M250097 caesarome 2025-03-22T10:09:21Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4943269#M250142 <P>Thanks ill give that a go.</P> Sun, 23 Mar 2025 07:05:38 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4943269#M250142 Carolm4 2025-03-23T07:05:38Z https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4943272#M250143 <P>Yeah I've tried that, it's still the same.&nbsp;</P> Sun, 23 Mar 2025 07:11:28 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-VIP/m-p/4943272#M250143 Carolm4 2025-03-23T07:11:28Z