topic Re: Bills in Account & Billing

Bills

Dalem — Fri, 21 Mar 2025 16:51:21 GMT

I can't afford my bill can I set up a promise to pay

Re: Bills

Mark39 — Fri, 21 Mar 2025 16:57:50 GMT

Sky don't accept promises to pay, I'm afraid.

Re: Bills

MarkGoldsmith — Fri, 21 Mar 2025 17:02:48 GMT

Unfortunately non payment of bills will lead to services being restricted unless payment is provided. Payment holidays/plans are only available on items taken out under a credit agreement like mobile phone hardware of the Sky Glass TV, the subscription servies have to be made monthly when due in full.

Re: Bills

Dalem — Fri, 21 Mar 2025 17:16:20 GMT

Is there a number I can call to actually speak to a person

Re: Bills

PandJ2020 — Fri, 21 Mar 2025 17:20:02 GMT

@Dalem wrote:
Is there a number I can call to actually speak to a person

The number is on sky's help page. However, if your services are restricted due to non-payment then you cannot speak to anyone unless you pay if the system identifies you. You may be able to circumvent by using a number they don't recognise but even then it is unlikely they will resume services.