topic Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer! in Account & Billing

How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Dave345 — Fri, 21 Mar 2025 07:16:06 GMT

Sky messed up my service, and ended with a credit on my account. But seems to be no way via the Chat or an option on the account to get this refund? How does this get processed?

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Daniel0210 — Fri, 21 Mar 2025 07:26:30 GMT

@Dave345

Are you still a customer and does the credit show on your account? Unless you've left the credit will be used to pay future bills until it's all used up.

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Dave345 — Fri, 21 Mar 2025 07:56:16 GMT

hi, no, this account no longer has any services associated with it, although the direct debit is still active. Thanks for any assistance you can provide

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Daniel0210 — Fri, 21 Mar 2025 07:58:55 GMT

@Dave345
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases).

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you want.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Dave345 — Fri, 21 Mar 2025 08:02:11 GMT

Hi thanks! Yes been way more than 6 weeks. If someone can process the refund, that would be amazing! I just wish Sky would make this automatic or an option when the services are cancelled (and improve their chat service!). Cheers

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Daniel0210 — Fri, 21 Mar 2025 08:03:34 GMT

@Dave345

Sorry to bang on about it but is it still showing as a credit on your Sky account?

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Dave345 — Fri, 21 Mar 2025 08:04:20 GMT

Yes it is

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Daniel0210 — Fri, 21 Mar 2025 08:05:33 GMT

@Dave345
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: How on earth do I get a refund of the credit on my account? Chat AI refuses to answer!

Mr+Flibbles+86 — Fri, 21 Mar 2025 10:20:18 GMT

Thanks for escalating this. We’ve sent an invite to chat.