topic Re: Compensation in Account & Billing

Compensation

Tom94uk — Thu, 20 Mar 2025 16:18:59 GMT

Hi everyone so basically I had an engineer not turn up which delayed my installation for another 2 weeks. I'm ok now it's all installed this was like a month ago and was told I'm due compensation but haven't received anything and they've charged me out my bank already. I would have thought they'd take it off my bill?

Re: Compensation

Daniel0210 — Thu, 20 Mar 2025 16:21:47 GMT

@Tom94uk

Bills are generated 14 days before your payment date so have you checked future bills to see if it's been applied as a credit there?

Re: Compensation

caesarome — Thu, 20 Mar 2025 16:21:50 GMT

@Tom94uk

This link explains the process:

https://www.sky.com/help/articles/auto-compensation

It is applied as a credit to your account.

Re: Compensation

Tom94uk — Thu, 20 Mar 2025 17:09:50 GMT

Yes and says my predicted payments upcoming is £30.50

Re: Compensation

PandJ2020 — Thu, 20 Mar 2025 18:14:22 GMT

Sounds like you need to call Sky to confirm what's going on...

Re: Compensation

Tom94uk — Mon, 24 Mar 2025 12:25:37 GMT

Hi yes. It's strange now sky saying they can't only give me 25 pound. This is a joke because it states on their website it's more than this