https://helpforum.sky.com/t5/Account-Billing/Pucks/m-p/4941038#M249879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356984">@Sharon156</a>&nbsp;<BR />If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.</P> <P>&nbsp;</P> <P>It sounds like you signed up for Stream. Pucks are for Stream and Glass set ups. You can't mix Sky Q (where you do have the record function) and a puck.</P> <P>&nbsp;</P> <P>You need to call Sky asap once the lines open, to discuss and amend your order.&nbsp;</P> Thu, 20 Mar 2025 05:24:27 GMT Daniel0210 2025-03-20T05:24:27Z https://helpforum.sky.com/t5/Account-Billing/Pucks/m-p/4941028#M249878 <P>I signed up to sky yesterday and just looked at my order and I am getting 2 pucks I thought I was getting one sky box and one puck. I don't want 2 pucks as my friend told me I can't record programs on the puck. If this is all you offer I will not be joining sky and will just stick with virgin.&nbsp;</P> Thu, 20 Mar 2025 02:26:49 GMT https://helpforum.sky.com/t5/Account-Billing/Pucks/m-p/4941028#M249878 Sharon156 2025-03-20T02:26:49Z https://helpforum.sky.com/t5/Account-Billing/Pucks/m-p/4941038#M249879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356984">@Sharon156</a>&nbsp;<BR />If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.</P> <P>&nbsp;</P> <P>It sounds like you signed up for Stream. Pucks are for Stream and Glass set ups. You can't mix Sky Q (where you do have the record function) and a puck.</P> <P>&nbsp;</P> <P>You need to call Sky asap once the lines open, to discuss and amend your order.&nbsp;</P> Thu, 20 Mar 2025 05:24:27 GMT https://helpforum.sky.com/t5/Account-Billing/Pucks/m-p/4941038#M249879 Daniel0210 2025-03-20T05:24:27Z