topic Unable to Sign up to Sky ID in Account & Billing

Unable to Sign up to Sky ID

Theboomting — Wed, 19 Mar 2025 22:58:34 GMT

I recently joined Sky for broadband and I downloaded the app set up my account and it asks for either a Sky ID which I haven't been given yet or the last 6 digits of my bank account I pay with.. which I haven't had a bill yet? What can I do? Wait a month??

Re: Unable to Sign up to Sky ID

Anonymous — Thu, 20 Mar 2025 07:11:36 GMT

To sign in to this community forum you used a Sky ID. Can you login to the app with those same credentials?

Re: Unable to Sign up to Sky ID

Theboomting — Thu, 20 Mar 2025 08:05:57 GMT

I see your point.. but every time I log in it says set up your account and I am unable to set it up to access my account details so to speak.

Re: Unable to Sign up to Sky ID

caesarome — Thu, 20 Mar 2025 09:41:32 GMT

@Theboomting wrote:

or the last 6 digits of my bank account I pay with..

When you placed the order you must have provided these payment details so have you tried setting up a Sky ID using them ?