topic Re: Sky box return in Account & Billing

Sky box return

craig271 — Wed, 19 Mar 2025 20:09:39 GMT

Sky have said they have sent packaging out so I can't return my sky box but I have not received anything

Re: Sky box return

Daniel0210 — Wed, 19 Mar 2025 20:10:29 GMT

@craig271
If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky box return

craig271 — Wed, 19 Mar 2025 20:12:31 GMT

Hi, I didn't say it was damaged I said I haven't received anything

Re: Sky box return

Daniel0210 — Wed, 19 Mar 2025 20:14:24 GMT

@craig271

What I posted was …

@Daniel0210 wrote:

@craig271
If the arrival of packaging is delayed, lost or damaged

Re: Sky box return

craig271 — Wed, 19 Mar 2025 20:18:07 GMT

It's not my fault if they have lost or delays with packaging

Re: Sky box return

Daniel0210 — Wed, 19 Mar 2025 20:23:31 GMT

@craig271

No, it's not your fault but it is your responsibility to return the equipment. Otherwise Sky will charge you non return fees.

Re: Sky box return

caesarome — Wed, 19 Mar 2025 20:28:54 GMT

@craig271

You can use any packaging you have or can get as the link will let you print the return label:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.