topic Refund credit balance in Account & Billing

Refund credit balance

Karenp1404 — Wed, 19 Mar 2025 16:50:03 GMT

Hi I cancelled broadband and account now £29.36 in credit but says it'll go towards next bill , but there isn't any future bills . When will this be refunded please?

Re: Refund credit balance

caesarome — Wed, 19 Mar 2025 16:52:10 GMT

@Karenp1404

Is your payment method still in place ?

Re: Refund credit balance

Karenp1404 — Wed, 19 Mar 2025 16:54:04 GMT

Hi , yes it is x

Re: Refund credit balance

caesarome — Wed, 19 Mar 2025 17:03:50 GMT

@Karenp1404

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund credit balance

Mr+Flibbles+86 — Wed, 19 Mar 2025 17:05:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.