topic Re: fraud on account in Account & Billing

fraud on account

ALEXGILL — Wed, 22 Jan 2025 12:54:23 GMT

ive been called from number +44 20 4

telling me account is half price from next month tv/broadband and phone, my password had been changed on my account also

Re: fraud on account

GD1 — Wed, 22 Jan 2025 13:54:58 GMT

@ALEXGILL Did you give them any info over the phone as this was likely a scam caller.

You will need to call Sky to secure your account with a telephone password.

You can chage the password on your Sky online account assuming your e ail address has not been changed by the scammers https://skyid.sky.com/resetpassword/

Re: fraud on account

PandJ2020 — Wed, 22 Jan 2025 15:34:53 GMT

Also see here: https://www.sky.com/help/articles/account-takeover

If it's quite likely an expensive phone will now arrive and the scammers will try and collect it.

If any such unexpected phone arrives then ensure you only return it to Sky after speaking to them.

Re: fraud on account

Shellybell1 — Wed, 19 Mar 2025 12:16:53 GMT

We called sky to cancel our telephone line. We were sent a free gift of 2 watches. When checking my bills l notice a new moblie account had be setup and £55 was taken from our account, we were told by the fraud team that someone would be intouch within 78hrs still waiting. Be careful all.