topic New Customer Price Increase in Account & Billing

New Customer Price Increase

Davidlm — Tue, 18 Mar 2025 20:22:11 GMT

Hi, We signed up with Sky last week as a brand new customer after being with Virgin for over 20 years. I have just recieved an email saying it's going up £6 per month? I connected the pucks today and the broadband service is due to be connected until the 2nd April.

We've not even had the pleasure of using the service yet and it's already going up. Surley this can't be right?

Anyone else have this happen and did you get any resolution?

Re: New Customer Price Increase

Davidlm — Tue, 18 Mar 2025 20:32:34 GMT

It must be a glitch as in the MySky App it now says I'm a Silver VIP member for 1 year or better with Sky, I’ve not been with them a day yet.

Re: New Customer Price Increase

PandJ2020 — Tue, 18 Mar 2025 20:52:38 GMT

If you signed up in March then, yes, prices go up in April. (Although I thought new customers have 60 day price protection - re-read that part of the contract you agreed to)

Re: New Customer Price Increase

Davidlm — Tue, 18 Mar 2025 21:11:27 GMT

Hi, Thanks for the reply. It's does say price increase April 26. I'll give them a call tomorrow and thanks for the info in the 60 day protection.