Overpaid bill

Shanklinbee — Tue, 18 Mar 2025 17:01:16 GMT

[removed]

I have been debited with £15.07 on 28th Feb , 11th March and 12 th March. I am sure I am due a refund. Thank you. Patricia[removed]

Moderator notes: removed personal information

Re: Overpaid bill

Daniel0210 — Tue, 18 Mar 2025 16:48:16 GMT

@Shanklinbee

Your post has been removed as it contains personal information so will return once moderated.

Have you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

topic Overpaid bill in Account & Billing

Overpaid bill

Re: Overpaid bill