topic new house purchase. in Account & Billing

new house purchase.

nicey1958 — Tue, 18 Mar 2025 10:46:15 GMT

New house purchase. Hopefully moving into the new house over the next few months (completion in 2 weeks hopefully). Is it possible to get Sky BB (as a new customer) and sky q installed in the new house but still retain the existing package we have in our current house untill we gradually fully move over. Taking our existing skyq box there on a temporary basis while its set up isnt a problem. I dont want to be charged 2 amounts or is sky charges just based on customer and not property?

The new house has a dish up but looks old. The new house shows FTTP available.

cheers

Geoff.

Re: new house purchase.

Daniel0210 — Tue, 18 Mar 2025 11:38:17 GMT

@nicey1958

You can't have subscriptions at both addresses at the same time on one account if that's what you mean.

Your Sky Q box can only be used at your current address as per the T's and C's.

Re: new house purchase.

nicey1958 — Tue, 18 Mar 2025 11:50:44 GMT

shame. I'll suppose just have to use another BB provider and cancel sky. cant afford to pay duplicates. for 3 months.

cheers.