topic Re: Phone number for credit refund in Account & Billing

Phone number for credit refund

101Gdawg — Mon, 17 Feb 2025 15:24:42 GMT

I switched broadband last year because of poor performance and was told at the time there was a credit on my account which I've not received.

I can't find a number to speak to a human or get any answers from the chat bot....can anyone help?

Re: Phone number for credit refund

Daniel0210 — Mon, 17 Feb 2025 15:25:38 GMT

@101Gdawg
Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Phone number for credit refund

101Gdawg — Mon, 17 Feb 2025 15:38:33 GMT

Thank you.

It's been months since connection was disconnected, so the payment method would have been deleted.

If I can get the payment method re-set that would be easier than jumping through hoops on the phone.

Re: Phone number for credit refund

Daniel0210 — Mon, 17 Feb 2025 15:39:58 GMT

@101Gdawg

So… is the amount still showing as a credit on your Sky account?

Re: Phone number for credit refund

101Gdawg — Mon, 17 Feb 2025 15:41:15 GMT

It was last time I checked....but I can't remember where to find it now?

Re: Phone number for credit refund

Daniel0210 — Mon, 17 Feb 2025 15:42:58 GMT

@101Gdawg

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Phone number for credit refund

Mr+Flibbles+86 — Mon, 17 Feb 2025 15:43:13 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Phone number for credit refund

hannahsmind — Tue, 18 Mar 2025 11:28:44 GMT

Hello, would I also please be able to get a message? I have credit on my account, I do not believe my payment method is active (I cancelled the DD the following month) but happy to get it reset etc via messaging.

Re: Phone number for credit refund

Mr+Flibbles+86 — Tue, 18 Mar 2025 11:29:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147