topic Re: Issues with bill in Account & Billing

Issues with bill

NicoleHope — Tue, 18 Mar 2025 09:23:21 GMT

Hello,

I have been trying to speak to

someone from customer care and the phone call keeps being ended. Is there anything alternative contact number/email?

Re: Issues with bill

caesarome — Tue, 18 Mar 2025 09:30:09 GMT

@NicoleHope

Can we help you via here to save you calling ?

If not when calling just remain on the line for as long as you can and stay silent when asked anything by the bot.

Re: Issues with bill

NicoleHope — Tue, 18 Mar 2025 09:34:15 GMT

Thankyou there was an issue with paying my bill as I only get paid on the 24th and it says my services are restricted. I just wanted to discuss this and pay on the 24th please.

Re: Issues with bill

MarkGoldsmith — Tue, 18 Mar 2025 09:37:24 GMT

@NicoleHope wrote:
Hi

Thankyou there was an issue with paying my bill as I only get paid on the 24th and it says my services are restricted. I just wanted to discuss this and pay on the 24th please.

If you pay by direct debit and the payments fails, Sky will retry 10 working days later to take the payment, if the second payment fails then services are restricted until payment is received, and a new payment method is setup on the account. The process is an automated process and as far as we are aware it can't be over-ridden manually by a Sky customer service rep.

Once your service is restricted you won't even be able to call Sky, the automated service will instead prompt you to pay the bill before it will direct your call to a Sky rep.

Re: Issues with bill

caesarome — Tue, 18 Mar 2025 09:38:00 GMT

@NicoleHope wrote:

I just wanted to discuss this and pay on the 24th please.

As your services have been restricted then there is nothing that Sky can do as they will be restored as soon as you pay what is owed and you setup your monthly payment method again.