topic Re: About payment in Account & Billing

About payment

Blanka_To — Mon, 17 Mar 2025 21:16:06 GMT

It auto payment on 01.03.2025 £21 not successful, so I make a payment on 04.03.2025 for £26, but today(17.03.2025)service cut me off so I pay £31 to reconnect service, in payment I can't see I paid £26 on 04.03.2025

Re: About payment

caesarome — Mon, 17 Mar 2025 22:20:16 GMT

@Blanka_To

Is your bill now up to date so that nothing is owed against it, have you also setup your monthly payment method again as this will need doing if you are yet to do this.

Re: About payment

Tom-W19 — Tue, 18 Mar 2025 09:23:17 GMT

Hi @Blanka_To

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147