topic Re: Old customer but price gets higher and higher in Account & Billing

Old customer but price gets higher and higher

Jelena333 — Mon, 17 Mar 2025 17:16:00 GMT

Hi. I am the Sky broadband user for 11 years. I am considering to change the provider as Sky is rising the price again. Anyone has a good experience with getting a discount from Sky ?

Re: Old customer but price gets higher and higher

Mark39 — Mon, 17 Mar 2025 17:22:09 GMT

You'll probably be able to negotiate a discount from Sky, but you'll undoubtedly get a better proce by signing up as a new customer with another provider. It depends how much of a faff you're prepared to go to.

Re: Old customer but price gets higher and higher

caesarome — Mon, 17 Mar 2025 17:22:14 GMT

Plenty have, the key thing to remember is if you are given a discount you will need to make a decision there and then and it will come with a new 24 month contract. Also your price will nit be fixed throughout this period (so you will see a price rise next April with the annual price rise) but the discount itself will be.

Re: Old customer but price gets higher and higher

Jelena333 — Mon, 17 Mar 2025 17:29:00 GMT

Do they have any discounts for retired people?

Re: Old customer but price gets higher and higher

caesarome — Mon, 17 Mar 2025 17:30:07 GMT

@Jelena333

I can't see why not, give them a call.

Re: Old customer but price gets higher and higher

Daniel0210 — Mon, 17 Mar 2025 17:30:15 GMT

@Jelena333 wrote:

Do they have any discounts for retired people?

@Jelena333

No. Not specifically for older customers.

Re: Old customer but price gets higher and higher

peter-marlow+1966 — Mon, 17 Mar 2025 17:30:30 GMT

Ring sky and ask to speak to the retention team , i did this and got quite a good discount on my tv and broadband package, i have been with sky for 17 years , i have a 55inch sky glass tv a puck the top tv package and full fibre gigafast broadband with them went from £170 a month for both to a £120 a month for both including the price increase on a two years contract and that included the whole home aswell

Re: Old customer but price gets higher and higher

peter-marlow+1966 — Mon, 17 Mar 2025 17:32:20 GMT

When I spoke to them i told them that that was what they were offering new customers and they matched it

Re: Old customer but price gets higher and higher

Jelena333 — Mon, 17 Mar 2025 17:35:05 GMT

What's the phone number you called?

Re: Old customer but price gets higher and higher

Daniel0210 — Mon, 17 Mar 2025 17:44:26 GMT

@Jelena333 wrote:

What's the phone number you called?

@Jelena333

There's no individual number. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.