topic Empty box to send the equipment back in Account & Billing

Empty box to send the equipment back

proth9 — Mon, 17 Mar 2025 15:15:41 GMT

Hi there,

i need another box to send tge rest of the equipment back.

i have called threes times amd i still haven't received anything.

pkease help

Re: Empty box to send the equipment back

Annie+UK — Mon, 17 Mar 2025 15:19:19 GMT

Sky+ equipment does not need returning? Have you posted in the correct forum?

Re: Empty box to send the equipment back

Daniel0210 — Mon, 17 Mar 2025 15:22:14 GMT

@proth9
Whatever you've cancelled… If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Empty box to send the equipment back

proth9 — Mon, 17 Mar 2025 15:25:13 GMT

I have send so far the box and the remote control. I still have the Broaband equipment

Re: Empty box to send the equipment back

Daniel0210 — Mon, 17 Mar 2025 15:39:16 GMT

@proth9

What services have you cancelled? As explained by @Annie+UK Sky + equipment (the board where you've posted) does not need returning.

Re: Empty box to send the equipment back

caesarome — Mon, 17 Mar 2025 16:03:25 GMT

@proth9 wrote:

. I still have the Broaband equipment

@proth9

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.