topic Re: Compensation refund in Account & Billing

Compensation refund

AmyLea — Mon, 17 Mar 2025 14:15:12 GMT

I've had an email saying thatci will get a compensation refund of 54.90 cos there was a delay in setting my sky Internet up an I've still not received it xxx

Re: Compensation refund

PandJ2020 — Mon, 17 Mar 2025 14:16:55 GMT

It's usually credited to your account to offset future bills rather than refunded.

Re: Compensation refund

SKY1992bf — Mon, 17 Mar 2025 14:43:59 GMT

@PandJ2020 wrote:
It's usually credited to your account to offset future bills rather than refunded.

And applied within 30 days of the fault being fixed

Re: Compensation refund

Daniel0210 — Mon, 17 Mar 2025 14:47:17 GMT

@AmyLea

See this link

https://www.sky.com/help/articles/auto-compensation

If delayed provioning is the same timescales as fault fixing it is applied 30 days after activation and will come in the form of a credit appearing on your Sky account. There is no equivalent scheme in place for customers in the Republic of Ireland.