topic Re: Awaiting credit refund in Account & Billing

Awaiting credit refund

Anonymous — Sun, 16 Mar 2025 09:38:51 GMT

My service was disconnected on the 31st Dec but still awaiting the credit refund. My payment is still active and would like this to be escalated. Can't seem to get passed the bot

Re: Awaiting credit refund

Daniel0210 — Sun, 16 Mar 2025 09:40:01 GMT

@Anonymous
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Awaiting credit refund

Daniel0210 — Sun, 16 Mar 2025 09:48:46 GMT

@Anonymous

Now escalated.

Re: Awaiting credit refund

Mr+Flibbles+86 — Sun, 16 Mar 2025 11:01:13 GMT

Thanks for escalating this. We’ve sent an invite to chat.