topic Re: Account and billing in Account & Billing

Account and billing

Chanelmarie — Sat, 15 Mar 2025 19:41:23 GMT

I've paid a payment of £120 and my account has been suspended is there any way I can't get it re instated as I don't have money to pay the rest

Re: Account and billing

Daniel0210 — Sat, 15 Mar 2025 19:42:21 GMT

@Chanelmarie

Afraid that very unlikely. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically and agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

On rare occasions they will allow you to carry over up to £25 to the next month but that will be based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Account and billing

Chanelmarie — Sat, 15 Mar 2025 19:50:09 GMT

Also how can I cancel my subscription as think I'm gonna have to shop around for a cheaper plane as it's exspnsive the plan I'm on

Re: Account and billing

caesarome — Sat, 15 Mar 2025 19:51:53 GMT

@Chanelmarie wrote:

I've paid a payment of £120

Was this towards an amount you owed because if it was you will need to pay it off in full and reset up your payment method.

Re: Account and billing

Mark39 — Sat, 15 Mar 2025 19:52:11 GMT

First you'll have to pay the outstanding bill. Then, providing you're not 'in contract' call Sky to give the required notice to cancel. 14 days for broadband, 31 days for everything else.