topic Re: Refund in Account & Billing

Refund

Agape — Sat, 15 Mar 2025 16:17:47 GMT

Could someone please tell sky to refund my £150 since November. Now they've restricted my line and I can't even reach them on the phone

Re: Refund

Daniel0210 — Sat, 15 Mar 2025 16:19:27 GMT

@Agape
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

@Agape wrote:
Now they've restricted my line and I can't even reach them on the phone

That would suggest you've missed a payment so services have been restricted.

Re: Refund

caesarome — Sat, 15 Mar 2025 16:49:24 GMT

@Agape

Do you see a credit on your account ?

Are your services restricted due to missing a payment ?

Re: Refund

Agape — Sat, 15 Mar 2025 16:39:26 GMT

Oh thanks. I thought i could reach an agent on here.

Thanks

Re: Refund

Daniel0210 — Sat, 15 Mar 2025 16:43:36 GMT

@Agape

So are your services restricted? Calls to Sky will only prompt you to pay. Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically and agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

On rare occasions they will allow you to carry over up to £25 to the next month but that will be based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/