topic Re: Bad in Account & Billing

Still paying for broadband

Nn4 — Thu, 20 Feb 2025 22:10:46 GMT

Changed broadband provider on 15feb but my next bill march to April is still charging me for broadband.thought you pay in advance anyway

Re: Still paying for broadband

PandJ2020 — Thu, 20 Feb 2025 22:21:22 GMT

Bills are generated 14 days before payment date (which will include the month in advance even under notice)

But more importantly have you had confirmation of.cancellation from Sky?

Re: Still paying for broadband

Nn4 — Thu, 20 Feb 2025 22:24:36 GMT

Sorry your leaving us email.new provider contacted sky even returned sky equipment

Re: Still paying for broadband

PandJ2020 — Thu, 20 Feb 2025 22:27:55 GMT

Ok. Your next bill should generate a credit for the pro rata period after cessation.

Re: Still paying for broadband

caesarome — Thu, 20 Feb 2025 22:29:40 GMT

What date is your billing date because as said above the billing will continue as normal so it is possible that depending on what the date was that you were billed on each month that the bill could have been created when you were still a Sky Broadband customer, if this is the case it will need to be paid before the overpayment should then appear as a credit that can then be refunded to you, help of which can be arranged via here to speed up this process.

Re: Still paying for broadband

Nn4 — Thu, 20 Feb 2025 22:33:21 GMT

I keep an eye on it.see you have a point hopefully your bang on

Bad

Nn4 — Fri, 14 Mar 2025 18:46:26 GMT

Still paying for broadband I don't have.whats going on

Re: Bad

Daniel0210 — Fri, 14 Mar 2025 18:52:45 GMT

@Nn4

Edit~ I've merged your post into your thread from a couple of weeks ago.

Re: Bad

caesarome — Fri, 14 Mar 2025 19:24:27 GMT

@Nn4 wrote:

Still paying for broadband I don't have.whats going on

@Nn4

You are going to have to call Sky so they can check that the broadband switch was done correctly by your new supplier and if it wasn't you will need to let them know what date the changeover occurred.