topic Re: Stolen £100 in Account & Billing

I would like a refund

mickeybaby — Mon, 17 Mar 2025 09:18:41 GMT

I ordered a mobile and they took £100 upfront, then they cancelled and i would like my money back

Moderator note: subject of thread updated to better reflect the conversation

Re: Stolen £100

caesarome — Fri, 14 Mar 2025 16:07:19 GMT

If it has been more than two weeks that the order was cancelled then you will need to call Sky to chase this up with them.

Re: Stolen £100

Daniel0210 — Fri, 14 Mar 2025 16:12:43 GMT

@mickeybaby

Nothing was stolen. This is the normal process after a potential customer fails the credit checks.

Re: Stolen £100

mickeybaby — Fri, 14 Mar 2025 16:21:06 GMT

I am a customer and have a mobile with them and have never been late or missed a payment. They offered terms which i accepted, they took my £100 and then cancelled. No email to say sorry or regarding the £100, at the very least unproffessional, but they took the 100 in 5 seconds, why can't they teturn it as quick?

Re: Stolen £100

Daniel0210 — Fri, 14 Mar 2025 16:23:57 GMT

@mickeybaby

The refund process has never been that quick. As fellow customers we don't know the internal process involved.

Re: Stolen £100

caesarome — Fri, 14 Mar 2025 16:23:15 GMT

The £100 will have been taken before the second deeper credit check will have either taken place or been completed. As to why they don't refund as quick as a customer I have no idea.

Re: Stolen £100

mickeybaby — Fri, 14 Mar 2025 16:24:22 GMT

Thank you it's only been a few days but these companies are quick to take the cash, why can't they return it as quick?

Re: Stolen £100

Daniel0210 — Fri, 14 Mar 2025 16:34:38 GMT

@mickeybaby

@Daniel0210 wrote:

@mickeybaby

The refund process has never been that quick. As fellow customers we don't know the internal process involved.

Re: Stolen £100

caesarome — Fri, 14 Mar 2025 16:57:10 GMT

@mickeybaby wrote:

why can't they return it as quick?

There is probably a reason but as customers we are not privy as to why.