topic Re: Credit balance in Account & Billing

Credit balance

Lanza375 — Fri, 14 Mar 2025 02:47:14 GMT

My account shows I've been credited £45.50 pound, how do I get that to return to my bank account?

thanks

Re: Credit balance

Daniel0210 — Fri, 14 Mar 2025 04:30:56 GMT

@Lanza375

What was the credit for please?

Re: Credit balance

Lanza375 — Fri, 14 Mar 2025 11:42:25 GMT

It is for Cancellation of Sky full Fiber Gigafast 26 days

Re: Credit balance

Daniel0210 — Fri, 14 Mar 2025 11:45:17 GMT

@Lanza375 wrote:

It is for Cancellation of Sky full Fiber Gigafast 26 days

@Lanza375
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit balance

Lanza375 — Fri, 14 Mar 2025 11:52:30 GMT

My payment metod still active last day of my cancellation was on 11th of Febrary

Re: Credit balance

Daniel0210 — Fri, 14 Mar 2025 12:09:54 GMT

@Lanza375
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit balance

Tom-W19 — Fri, 14 Mar 2025 12:22:53 GMT

Thanks for escalating. We've sent an invite to @Lanza375.