topic I need to change my email address in Account & Billing

I need to change my email address

CathyBell1 — Thu, 13 Mar 2025 14:56:33 GMT

Cannot change email address online. Please can a member of the support team contact me.

Re: I need to change my email address

caesarome — Thu, 13 Mar 2025 16:14:32 GMT

@CathyBell1

Are you trying to change your household email address here, if so what is happening:

https://www.sky.com/mydetails/account-info

Re: I need to change my email address

CathyBell1 — Thu, 13 Mar 2025 16:21:36 GMT

I have followed the steps:

select my details

select edit email then

confirm

BUT The system will not let me change my email address

Re: I need to change my email address

CathyBell1 — Thu, 13 Mar 2025 16:29:07 GMT

When I try to change my email address

the message REPEATEDLY says

'your email address cannot be updated. Please try again later. It's infuriating

Re: I need to change my email address

caesarome — Thu, 13 Mar 2025 16:35:16 GMT

@CathyBell1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: I need to change my email address

Greenfingers001 — Thu, 13 Mar 2025 16:40:47 GMT

Thanks for escalating this. We’ve sent @CathyBell1 an invite to chat.