topic Sky Mobile in Account & Billing

Sky Mobile

Geoff491 — Thu, 13 Mar 2025 15:14:10 GMT

I am unable to get into my Sky mobile account no matter what I do or get told to do. When I try to link the account all I get is error try again later . This has been going on and off since September. When Sky no matter what expert I got none could get in and eventually Sky had to send my contract by post.

Re: Sky Mobile

caesarome — Thu, 13 Mar 2025 16:04:01 GMT

@Geoff491

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Mobile

Greenfingers001 — Thu, 13 Mar 2025 16:11:06 GMT

Thanks for escalating this. We’ve sent Geoff491 an invite to chat.