topic Broadband re activated in Account & Billing

Broadband re activated

DanielE4 — Thu, 13 Mar 2025 12:08:41 GMT

Hi,

I don't get paid until the 28th but I work for the NHS and work from home. I explained this last time and the bull has gone out early with no money in my account causing my wife to go down and I need it activated asap.

Re: Broadband re activated

Daniel0210 — Thu, 13 Mar 2025 12:10:53 GMT

@DanielE4
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically and agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

On rare occasions they will allow you to carry over up to £25 to the next month but that will be based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Broadband re activated

caesarome — Thu, 13 Mar 2025 12:12:09 GMT

The bill payment should only be taken on or around your payment date each month so if the payment has failed for whatever reason then your services will be restricted no matter what job you do as this applies to use all. To get it restored you will need to pay the bill in full and setup the monthly payment method.