topic Re: Account in credit, refund needed in Account & Billing

Account in credit, refund needed

Sonya54 — Wed, 29 Jan 2025 14:10:39 GMT

Hi my account is showing as in credit it states it will go on to my next bill, however I cancelled 2 months ago and I have nothing g left to pay them, can the credit be refunded to my bank account ?

Re: Account in credit, refund needed

Daniel0210 — Wed, 29 Jan 2025 14:28:15 GMT

@Sonya54
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm whether the payment method is still active.

Re: Account in credit, refund needed

Sonya54 — Wed, 29 Jan 2025 14:59:39 GMT

Thanks for your reply. Yes the payment method is still active. Could you please help to get it refunded in 3-5 days

Re: Account in credit, refund needed

Daniel0210 — Wed, 29 Jan 2025 15:01:26 GMT

@Sonya54
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit, refund needed

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:11:25 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Account in credit, refund needed

AB81 — Thu, 13 Mar 2025 11:09:00 GMT

I cancelled my subscription over 3 months ago and still have not received a refund of my credit

Re: Account in credit, refund needed

Daniel0210 — Thu, 13 Mar 2025 11:11:31 GMT

@AB81
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Account in credit, refund needed

AB81 — Thu, 13 Mar 2025 11:15:09 GMT

Credit showing on account and payment method is still active

Re: Account in credit, refund needed

Daniel0210 — Thu, 13 Mar 2025 11:16:29 GMT

@AB81
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit, refund needed

Daniel0210 — Thu, 13 Mar 2025 11:19:29 GMT

@AB81

Now escalated.

Re: Account in credit, refund needed

Greenfingers001 — Thu, 13 Mar 2025 11:19:57 GMT

Thanks for escalating this. We’ve sent @AB81 an invite to chat.

Re: Account in credit, refund needed

lauracm11 — Fri, 18 Apr 2025 18:41:00 GMT

My account is showing in credit but nothing has reached my bank, can I please have this escalated?

Re: Account in credit, refund needed

caesarome — Fri, 18 Apr 2025 18:42:55 GMT

@lauracm11

Why is there a credit on your account, have you overpaid or left Sky or is it due to compensation being applied to your account ?

Re: Account in credit, refund needed

SKY1992bf — Fri, 18 Apr 2025 18:43:09 GMT

@lauracm11 wrote:
My account is showing in credit but nothing has reached my bank, can I please have this escalated?

@lauracm11 Is this credit on a cancelled account

Re: Account in credit, refund needed

lauracm11 — Fri, 18 Apr 2025 18:47:22 GMT

Left Sky in March. Bill has been showing in credit the past 2 months

Re: Account in credit, refund needed

lauracm11 — Fri, 18 Apr 2025 18:48:32 GMT

Yes on a cancelled account from February

Re: Account in credit, refund needed

SKY1992bf — Fri, 18 Apr 2025 18:48:37 GMT

@lauracm11 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Account in credit, refund needed

Greenfingers001 — Sat, 19 Apr 2025 08:34:30 GMT

Thanks for escalating this. We’ve sent @lauracm11 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.