topic Re: Sky bill in Account & Billing

Sky bill

Anthony134 — Thu, 13 Mar 2025 06:49:19 GMT

Hi my sky has been paid twice this month as I received an email to say it was not paid but my direct debit came out and I also paid manually can this be fixed

Re: Sky bill

Daniel0210 — Thu, 13 Mar 2025 06:52:26 GMT

@Anthony134
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Sky bill

Anthony134 — Thu, 13 Mar 2025 07:29:37 GMT

How do I apply for the refund do I need to call them ?

Re: Sky bill

Daniel0210 — Thu, 13 Mar 2025 07:46:08 GMT

@Anthony134

See the last paragraph of my first reply. We can't do anything until the overpayment is showing as a credit on your Sky account.

Re: Sky bill

Anthony134 — Thu, 13 Mar 2025 08:51:05 GMT

It is showing and says it will come off my next bill

Re: Sky bill

caesarome — Thu, 13 Mar 2025 09:36:50 GMT

@Anthony134

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky bill

Addie15 — Thu, 13 Mar 2025 10:08:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Anthony134.