topic Payment sent back? in Account & Billing

Payment sent back?

SLD1 — Wed, 12 Mar 2025 20:54:44 GMT

I have had two payments come out my account and then according to sky they have been sent back? Now had my service cut off - been a customer for over 20 years and very disappointed with sky

Re: Payment sent back?

Anonymous — Wed, 12 Mar 2025 20:56:54 GMT

Hi @SLD1

If you weren't aware, this is a customer to customer forum so we don't have any access to your account or the situation you're in.

Your best bet is to speak to Sky directly so they can help you, but in the meantime if you have any further context it might help someone give some tips. What led up to this?

Re: Payment sent back?

caesarome — Wed, 12 Mar 2025 22:04:25 GMT

@SLD1

Was there enough funds to pay the bill as one reason why this would happen is if there wasn't enough to cover the bill.

Re: Payment sent back?

Daniel0210 — Thu, 13 Mar 2025 01:48:32 GMT

@SLD1

Unfortunately you may not be able to speak to Sky until you pay what they say is owed. Any calls will only prompt you to pay.