topic Re: Credit refund in Account & Billing

Credit refund

Sharazz — Wed, 12 Mar 2025 16:23:53 GMT

Hi.

I have credit on my bill after I switched to another internet provider. I'm waiting more than two months now and still haven't received a refund. Sky's messaging service is currently unavailable. How do I get my money back?

Re: Credit refund

caesarome — Wed, 12 Mar 2025 16:50:26 GMT

@Sharazz

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Greenfingers001 — Wed, 12 Mar 2025 16:53:54 GMT

Thanks for escalating this. We’ve sent @Sharazz an invite to chat.