topic Re: Charged after leaving sky in Account & Billing

Charged after leaving sky

Leavingsky078 — Sat, 01 Mar 2025 19:22:45 GMT

I was charged a full month's usage after leaving sky. It now say my account has been credited £33 towards my next bill, though I no longer have any bills with sky. Could someone please gey in touch to see how I can claim this 'credit' back.

Re: Charged after leaving sky

Daniel0210 — Sat, 01 Mar 2025 19:31:35 GMT

@Leavingsky078
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Charged after leaving sky

Leavingsky078 — Wed, 12 Mar 2025 15:53:34 GMT

Hi,

I've still had nothing come through yet so if you could escalate for me I would be very grateful

Re: Charged after leaving sky

Daniel0210 — Wed, 12 Mar 2025 15:55:23 GMT

@Leavingsky078

Is your payment method still active?

Re: Charged after leaving sky

Leavingsky078 — Wed, 12 Mar 2025 15:55:53 GMT

I presume so as I haven't deleted it

Re: Charged after leaving sky

Daniel0210 — Wed, 12 Mar 2025 15:57:00 GMT

@Leavingsky078
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged after leaving sky

Leavingsky078 — Wed, 12 Mar 2025 15:58:55 GMT

Thank you 😊

Re: Charged after leaving sky

Greenfingers001 — Wed, 12 Mar 2025 16:00:53 GMT

Thanks for escalating this. We’ve sent @Leavingsky078 an invite to chat.