topic Re: Return on router in Account & Billing

Return on router

IanDiv — Tue, 11 Mar 2025 16:47:16 GMT

I have just cancelled my sky broadband due to price after 17 years VIP better off for new customers

Anyway Please send someone to collect the router please as I have had trouble with you in the past about sending equipment back and still being billed for it, I unfortunately do not trust your word on this and request you send someone to collect the broadband router on the 25 or 26 March.

Please confirm via return email.

@Sky

Re: Return on router

Daniel0210 — Tue, 11 Mar 2025 16:54:02 GMT

@IanDiv
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky don't send anyone to collect loaned equipment. If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return on router

MightyQuinn — Tue, 11 Mar 2025 18:18:58 GMT

Hi @IanDiv Please see Welcome to the Sky Community. You will note that you are only talking to other customers here.