topic Re: Cannot change email address in Account & Billing

Cannot change email address

JC1707 — Sat, 08 Mar 2025 19:55:24 GMT

Trying to change email address on account but account details section appears blank with no options and unable to do so through the webchat as this errors every time too

Re: Cannot change email address

caesarome — Sat, 08 Mar 2025 20:00:46 GMT

@JC1707

We can arrange some help for you via here with Sky's messaging team if you want and if yo can confirm that this is the household email address that you are trying to change ?

Re: Cannot change email address

JC1707 — Sun, 09 Mar 2025 11:10:23 GMT

Yes any help to change the household email address will be appreciated.

Ive been unable to through any of the account options as they show as blank or the AI bot which leads to a number that isn't working, and the chat with sky is just showing an error as well 😅

Re: Cannot change email address

caesarome — Sun, 09 Mar 2025 12:04:16 GMT

@JC1707

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cannot change email address

Lisa-P1987 — Sun, 09 Mar 2025 12:04:43 GMT

Thanks for escalating this. We’ve sent JC1707 an invite to chat.