topic Re: Contract Broken ? in Account & Billing

Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 14:26:41 GMT

I signed up with Sky in November (Broadband and TV) 18 month contract. Although I pay £** each month for some reason my bills are shown as £a for broadband and £b for TV. After just 4 months I have recevied a letter saying that the broadband price is going up. Am I correct in presuming that:

1. That increase by them breaks the contract and I can leave without penalty?

2. That increase by them breaks the contract for both BB and TV and I can leave both without penalty?

Re: Contract Broken ?

Mark39 — Sat, 08 Mar 2025 14:28:39 GMT

You'll be able to leave your broadband contract within 30 days of receiving formal notification of the price increase. The increase in your TV subscription is within the terms of the contract you signed, so you won't be able to cancel it.

Re: Contract Broken ?

SKY1992bf — Sat, 08 Mar 2025 14:30:20 GMT

@FortyTwo2 You can cancel broadband within 30 days of receiving notification

sky tv contracts explicitly state you can't cancel during the minimum term unless Sky agrees you can

Re: Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 14:40:51 GMT

Thanks for the replies . . . ..

As the TV is totally tied into the Broadband how can it be fair that they can increase the BB and I can't leave both? That is 'sharp practice'! I signed up for a package - I do not expect there to be some 'small print' in there desgined to deceive me into what I signing up to. If what is said above it correct they can double/triple the price of BB and I can't do anything about it as I have their TV !!

How do I complain - who do I complain to?

Re: Contract Broken ?

Mark39 — Sat, 08 Mar 2025 14:45:05 GMT

@FortyTwo2 They're separate contracts. It's perfectly feasible to use Sky Glass/Puck with a non-Sky broadband provider. I do so myself.

Re: Contract Broken ?

PandJ2020 — Sat, 08 Mar 2025 14:51:46 GMT

The increase email should identify your options.

as noted there are two separate contracts you agreed and each has its own terms.

But at the very least you should be able to leave the broadband without penalty. Have a re-read of the terms you agreed about increases and your options to cancel.

Re: Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 15:10:34 GMT

Re having a different ISP - can know who you are with?

Re: Contract Broken ?

Anonymous — Sat, 08 Mar 2025 15:12:03 GMT

@FortyTwo2 wrote:
Re having a different ISP - can know who you are with?

Do you mean can Sky know who you are with? If so then yes they can, and that's fine, Sky Stream can work on any sufficiently good broadband. I'm with EE for example.

Re: Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 15:22:07 GMT

Thanks for that . . . . right now I am feeling lke I have been 'conned,' it seems to me that signing me up to BB and TV as separate entities was done to make my 'switching' life more difficult when they increase prices and that makes me angry enough to get out (hopefully not from the frying pan to the fire). Prior to November I has been with Virgin for 10+ years and they increased prices but not less than 4 months after I joined!

Re: Contract Broken ?

PandJ2020 — Sat, 08 Mar 2025 15:24:29 GMT

Same as Virgin - increases happen every April. Both my Sky and VM contracts are increasing.

Re: Contract Broken ?

Anonymous — Sat, 08 Mar 2025 15:24:37 GMT

Well as mentioned Sky raise prices once a year in April, so if you do decide to stay then know that that happens like clockwork.

I'm not sure that I understand how them selling you broadband and TV is a con in any way, to be honest. You can exit your broadband contract and move elsewhere for broadband but stay with them for TV as you're contracted for.

Re: Contract Broken ?

Daniel0210 — Sat, 08 Mar 2025 15:44:25 GMT

@FortyTwo2

New customers normally have a 60 day pause before increases are applied.

From the email…
If you recently joined Sky TV or signed up to a new minimum term, the price change won’t apply to those services for the first 60 days.

Re: Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 15:30:49 GMT

It is said above that price rises come in April . . .. does that mean I can expect another letter in the post with price rise for the TV? (In which case I can exit both)

Re: Contract Broken ?

PandJ2020 — Sat, 08 Mar 2025 15:31:51 GMT

Yes but you may not be able to exit TV

Re: Contract Broken ?

Anonymous — Sat, 08 Mar 2025 15:32:22 GMT

You can't exit the TV contract unless they break the contract. The rules for TV and broadband are different. If you haven't already received a TV increase then you should do yes.

Re: Contract Broken ?

Mark39 — Sat, 08 Mar 2025 15:33:45 GMT

@FortyTwo2 wrote:

... it seems to me that signing me up to BB and TV as separate entities was done to make my 'switching' life more difficult when they increase prices and that makes me angry enough to get out....

On the contrary, if Sky had sold you a single contract on terms similar to your TV contract, you'd have no option to leave either service As it is, you can leave your broadband contract without penalty..

Re: Contract Broken ?

xenon81 — Sat, 08 Mar 2025 16:01:29 GMT

@FortyTwo2 wrote:
Thanks for that . . . . right now I am feeling lke I have been 'conned,' it seems to me that signing me up to BB and TV as separate entities was done to make my 'switching' life more difficult when they increase prices and that makes me angry enough to get out (hopefully not from the frying pan to the fire). Prior to November I has been with Virgin for 10+ years and they increased prices but not less than 4 months after I joined!

Virgin do it too, anyone who joined recently (up to the end of February) will be hit by their April price increase, potentially just a month after signing up.

Re: Contract Broken ?

FortyTwo2 — Sat, 08 Mar 2025 18:46:57 GMT

After weeks of haggling with Virgin and then switching I am so sick of all this I just want out and I will just watch free TV

Re: Contract Broken ?

FortyTwo2 — Sun, 09 Mar 2025 09:18:14 GMT

New day and I start with looking to move to the best deal and prominet on the list of choices is Sky and the price is less than I am paying now (less than I am paying from day 1 of this contracxt which is not 3 months old) but as we all know (as I knw from the letter got yesterday we are in thie lunatic world where I look for the deal, see the deal and its a 2 year contract deal but know that within weeks of signing up for that 2 year deal they break that deal (cntract) by icreasing the price. It's madness, how can the law / the regulators allow this?

Re: Contract Broken ?

oj01 — Sun, 09 Mar 2025 09:22:28 GMT

@FortyTwo2 wrote:
New day and I start with looking to move to the best deal and prominet on the list of choices is Sky and the price is less than I am paying now (less than I am paying from day 1 of this contracxt which is not 3 months old) but as we all know (as I knw from the letter got yesterday we are in thie lunatic world where I look for the deal, see the deal and its a 2 year contract deal but know that within weeks of signing up for that 2 year deal they break that deal (cntract) by icreasing the price. It's madness, how can the law / the regulators allow this?

Because the terms of the 2 year contract you agreed to allow for an annual April price increase.

You appear to be confusing it with a fixed-price contract, which Sky don't offer.