topic Re: Sky mobile. Credit refund. in Account & Billing

Sky mobile. Credit refund.

New+user+2020 — Sat, 08 Mar 2025 13:59:50 GMT

Hi. I moved from sky to a new mobile phone provider. I have a credit on my account. My bank details are valid and correct on my account. No change.. The latest bill shows the credit balance. How do I get credit refunded to bank account. Thank you.

Re: Sky mobile. Credit refund.

caesarome — Sat, 08 Mar 2025 14:04:02 GMT

@New+user+2020

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky mobile. Credit refund.

Mr+Flibbles+86 — Sat, 08 Mar 2025 14:25:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.