topic Re: Changing Household email address in Account & Billing

Changing Household email address

vale+gaz — Sat, 08 Mar 2025 11:56:42 GMT

I have tried on a number of occassions to change the email that is the 'household email account' since this is no longer in use but I just get an error saying it cannot be updated, please try again later.

I've seen some discussions where Sky can provide support through a chat function but can see no way for me to access this without this being escalated by another user and not myself.

Re: Changing Household email address

caesarome — Sat, 08 Mar 2025 12:00:48 GMT

@vale+gaz .

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Changing Household email address

Lisa-P1987 — Sat, 08 Mar 2025 12:05:06 GMT

Thanks for escalating this. We’ve sent vale+gaz an invite to chat.