topic Re: Refund in Account & Billing

Refund

Jaclyn — Sat, 08 Mar 2025 10:42:17 GMT

Hi I have credit towards my next bill but as my cotrct has been cancelled there won't be a next bill. How can I get this refunded to my bank account please?

Re: Refund

lettice — Sat, 08 Mar 2025 11:03:11 GMT

Refunds usually take about 6 weeks from your last day of subscription.

If it's been longer than that, we can engage the Sky community messaging team to get your refund progressed.

Re: Refund

Daniel0210 — Sat, 08 Mar 2025 11:11:47 GMT

@Jaclyn
In addition to the above if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

Re: Refund

Jaclyn — Sat, 08 Mar 2025 11:25:00 GMT

Thankyou. Is it done automatically?

Re: Refund

Jaclyn — Sat, 08 Mar 2025 11:26:10 GMT

Thankyou for the info. Shame it was so hard to find and the chat bot was no help

Re: Refund

lettice — Sat, 08 Mar 2025 11:26:50 GMT

Yes.

But as we have laid out in the timeframes above and nothing has happened then, come back here and we can escalate as we have mentioned.

Re: Refund

Daniel0210 — Sat, 08 Mar 2025 11:26:59 GMT

@Jaclyn

Refunds are applied automatically but some customers do come on here and state it's taken longer than 6 weeks.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.