topic Re: Credit Refund in Account & Billing

Credit Refund

DavidR19 — Fri, 07 Mar 2025 02:10:28 GMT

Hi,

I left Sky Broadband a little over two months ago, but have yet to receive a refund for the credit that is showing in my account.

As far as I'm aware the original payment method is still set up, but my account simply says that the credit will be applied to future bills (which I won't have any of).

Can someone help please?

Thanks,

David

Re: Credit Refund

Daniel0210 — Fri, 07 Mar 2025 05:10:31 GMT

@DavidR19
Your post has been escalated to Sky and their Messaging Team should contact you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Greenfingers001 — Fri, 07 Mar 2025 12:45:02 GMT

Thanks for escalating this. We’ve sent @DavidR19 an invite to chat.

Re: Credit Refund

DavidR19 — Sun, 09 Mar 2025 06:27:19 GMT

Thanks. All sorted.