topic Re: Sending an email in Account & Billing

Sending an email

JAYNEBURNS63 — Thu, 06 Mar 2025 21:32:23 GMT

How do I send an email to sky in this country as the Indian call centre say they can't help me

Re: Sending an email

Mark39 — Thu, 06 Mar 2025 21:44:27 GMT

Sky don't use email as a general means of contact. If ypu can tell us why you need to speak to Sky we may be able to guide you?

Re: Sending an email

JAYNEBURNS63 — Thu, 06 Mar 2025 21:58:36 GMT

I have to send them a link from my housing association, so they can get a key to the roof of the tower block I've moved to, they'll need a key to the roof to connect me, Citizen has sent me a link to pass on to Sky for them to fill in a request for the key, they can't get access to the roof without it

Re: Sending an email

caesarome — Thu, 06 Mar 2025 22:11:08 GMT

@JAYNEBURNS63

You can't send an email so If you live in somewhere like a block of flats it might not be Sky coming out to you but instead a third party company so have you spoken to the buildings management people about this ?

Re: Sending an email

Mark39 — Thu, 06 Mar 2025 22:13:30 GMT

@JAYNEBURNS63 I don't think there's an alternative to calling on this, I'm afraid. I'm not sure that Sky will be willing to complete the form that Citizen seem to want. What is being connected?