topic internet and tv in Account & Billing

internet and tv

nicoleh22 — Thu, 06 Mar 2025 14:17:38 GMT

hiya my internet went down on the 27th of january it took 2 weeks to get fixed and put back on on the 10th february your people insurance me i wouldn't be charged for the service and would get a credit on my account this hasn't happened and i've still had to pay for my service when i never had them because the line got broken in the bad storm we had this is really unacceptable, especially when I'm a new customer it doesn't give me a fath in the company

Re: internet and tv

Mark39 — Thu, 06 Mar 2025 14:31:30 GMT

@nicoleh22 welcome to this customer Community! It's unlikely that Sky will reply to your post here.

I'd suggest giving Sky a call (150 from your Sky landline) and explaining what has happened. They should be able to credit your account for the days you were without a service (it's not done automatically).

Re: internet and tv

PandJ2020 — Thu, 06 Mar 2025 14:44:14 GMT

@nicoleh22 wrote:
... your people insurance me i wouldn't be charged for the service

Not quite - see here: https://www.sky.com/help/articles/auto-compensation

But, as noted, if a credit hasn't appeared chase them up...

Re: internet and tv

nicoleh22 — Fri, 07 Mar 2025 15:32:45 GMT

ok thanks