topic Re: How to Remove subscriptions from my Sky TV account in Account & Billing

How to Remove subscriptions from my Sky TV account

9234 — Thu, 06 Mar 2025 12:08:21 GMT

we have recently changed to fibre free broadband and upgraded to Sky Q TV when the engineer called he said we could have Sky Sports and Sky Cinema for free for 2 months. I said no thank you. It is now in our bill. How do I remove them. I also tried to cancel Sky TV after 20 years as we were paying £99 per month for Sky tv, broadband and phone. I On the phone the lady at Sky offered us reductions which I have in an email. We agreed to them. Then I was being charged £99 and also £32 per month for January and February. I phoned and told them, it showed as a reduction on our Sky tv bill on the tv But now after fibre free was installed in my billing these reduced payments for 24 months do not show. Also my two paymets of £32 do not show. I have tried messaging Sky but they don't respond. I feel I want to Cancel all Sky tv as it is such a mess.

Re: How to Remove subscriptions from my Sky TV account

oldfella — Thu, 06 Mar 2025 12:22:50 GMT

@9234 wrote:

we have recently changed to fibre free broadband and upgraded to Sky Q TV when the engineer called he said we could have Sky Sports and Sky Cinema for free for 2 months. I said no thank you. It is now in our bill. How do I remove them. I also tried to cancel Sky TV after 20 years as we were paying £99 per month for Sky tv, broadband and phone. I On the phone the lady at Sky offered us reductions which I have in an email. We agreed to them. Then I was being charged £99 and also £32 per month for January and February. I phoned and told them, it showed as a reduction on our Sky tv bill on the tv But now after fibre free was installed in my billing these reduced payments for 24 months do not show. Also my two paymets of £32 do not show. I have tried messaging Sky but they don't respond. I feel I want to Cancel all Sky tv as it is such a mess.

Hi @9234

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: How to Remove subscriptions from my Sky TV account

caesarome — Thu, 06 Mar 2025 12:27:47 GMT

@9234

It is not clear from your post if you are in the minimum term of a contract or not, if you are not then to cancel Sky TV you need to give Sky 31 days notice by calling them.

Re: How to Remove subscriptions from my Sky TV account

larky+marky — Thu, 06 Mar 2025 13:05:02 GMT

The Sky website is appaling.

I just go around and around in circles trying to find a telephone number to reduce my subscriptions.

There is a page to use, but the link doesn't work.

Sky is abysmal and now Eurosport has gone, I'm gone too.

Re: How to Remove subscriptions from my Sky TV account

caesarome — Thu, 06 Mar 2025 13:06:44 GMT

@larky+marky

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.