topic Re: Credit refund in Account & Billing

Credit refund

Chepstow22 — Thu, 06 Mar 2025 08:24:55 GMT

Will my account credit be paid back into my account as i have left sky ?

Re: Credit refund

lettice — Thu, 06 Mar 2025 08:32:10 GMT

Refunds usually take about 6 weeks from your last day of subscription.

If it's been longer than that, we can engage the Sky community messaging team to get your refund progressed.

Re: Credit refund

Daniel0210 — Thu, 06 Mar 2025 10:56:49 GMT

@Chepstow22
However, if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do.