topic Re: Billed for Premium Visit in Account & Billing

Billed for Premium Visit

Stephen111 — Wed, 05 Mar 2025 20:11:12 GMT

I've had issues with blocking and loss

of signal and Sky booked an engineer for Sat 22nd - the earliest they could get me

one and said they would waive the premium charge, but this has been added to my April bill. Can seem to make contact with anyone about this. Anyone any advice?

Re: Billed for Premium Visit

Daniel0210 — Wed, 05 Mar 2025 20:16:50 GMT

@Stephen111

If that was arranged by phone call them again and give the date and time you called and they can listen back on the call to hear exactly what was agreed.

Re: Billed for Premium Visit

Stephen111 — Wed, 05 Mar 2025 20:19:38 GMT

Thanks but it was online chat, but can seem to get through on that again

Re: Billed for Premium Visit

caesarome — Wed, 05 Mar 2025 20:27:35 GMT

@Stephen111

Have they billed you and credited your back either on the same bill or the next one, if not you could register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Billed for Premium Visit

Stephen111 — Wed, 05 Mar 2025 20:31:34 GMT

No, they've billed me and not refunded. They said as it's so long away (booked last week) and that it's the earliest date they would charge.